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HTR2023
HTR2023
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    • Home
    • About Us
      • HOW WE DO BUSINESS
      • MEET OUR TEAM
      • JOIN OUR TEAM
    • HTR'S Process
      • OUR PROVEN PROCESS
      • ASKING QUESTIONS
      • MEETING EXPECTATIONS
      • PRE-COSTRUCTION SERVICES
      • DESIGN SERVICES
      • FIXED PRICE PROPOSALS
    • Our Projects
      • OUR SERVICES
      • KITCHEN, BATH & EXTERIOR
      • ADDITIONS & RENOVATIONS
      • CUSTOM HOMES & FINISHES
    • Blog
    • Contact Us
    • Design Proposals
    • Rescources

  • Home
  • About Us
    • HOW WE DO BUSINESS
    • MEET OUR TEAM
    • JOIN OUR TEAM
  • HTR'S Process
    • OUR PROVEN PROCESS
    • ASKING QUESTIONS
    • MEETING EXPECTATIONS
    • PRE-COSTRUCTION SERVICES
    • DESIGN SERVICES
    • FIXED PRICE PROPOSALS
  • Our Projects
    • OUR SERVICES
    • KITCHEN, BATH & EXTERIOR
    • ADDITIONS & RENOVATIONS
    • CUSTOM HOMES & FINISHES
  • Blog
  • Contact Us
  • Design Proposals
  • Rescources

Meeting Expectations - Focusing on what matters to you

customer satisfaction

We have systems and checklists that are driven by client needs, that will let you know how long your project will take before we begin. We start setting expectations in the sales process so you’ll be able to follow our work schedule throughout the construction. Communication is what’s vital to staying on track. Our Lead Carpenters are trained to let you know as soon as any issues or questions arise (and they always do), consider options and include you in project decisions. Any project depends on great communication and systems. Project success and meeting your expectations depends on both. 

We begin the construction process with a pre-construction meeting.  This  is when the Lead Carpenter takes over the client relationship.  Each  meeting starts with opening up the communication lines and then using  our system of checklists to make sure the right things happen every day  and every week until your project is complete.  Our checklists  are client driven and designed to make sure we take every possible step  to eliminate mistakes, rework and compromises that are not part of your  dream.  As we near the conclusion of your project, we have a  pre-completion meeting, and follow the same process to ensure your  project concludes as smoothly as possible.

Clear and Current Contract Administration

HTR Construction maintains a cost tracking system that ensures  you know where you stand as the contract price changes and additional  wok is agreed to.    Our system allows for clients to add or substitute materials or designs that may not be in the original contract.  Our  process is to define a scope and price, ask you to choose to accept or  decline, and move forward with any changes only after you’ve agreed.   We never  invoice our clients for work they have not already agreed  to, and we’ll keep you updated with a Contract Summary, the document we  use to track payments, changes and allowances that affect the total  contract price.  We’ll keep you informed and updated as your  project progresses so you’ll always know the exact costs for the work in  the contract.  Our promise is that you will never have a surprise bill.

Sample Documents

 We always provide documentation like these samples below to help plan your project, identify critical activities and ensure we finish your project on time and on budget.

HTR Materials Worksheet (pdf)

Download

HTR Contract Summary (pdf)

Download

HTR Pre-Completion Meeting Agenda (pdf)

Download
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© 2023  HTR Construction, Inc.  

 

Phone: 781-275-3073 

Fax: 781-275-3074

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